Lowongan Junior Technical Support di PT Arupa Cloud Nusantara
Nama Perusahaan
PT Arupa Cloud NusantaraLokasi
Jakarta RayaKisaran Gaji
Tidak disebutkanTgl Dibuka
04 Januari 2023 - 03 Februari 2023Foto PT Arupa Cloud Nusantara
Deskripsi Pekerjaan
Zettagrid Indonesia is currently hiring for Junior Technical Support as part of Customer Success Team who will add value to our currently growing team. In this position you will manage and handle customer who need assistance using our cloud and help completing tasks or troubleshooting problems through diagnostic tests.
Responsibilities:
Responsibilities:
- Responding to queries via chat, email, or phone
- Creating, monitoring, managing tickets
- Providing technical assistance for questions and problems
- Resolving problems and manage escalation to higher level if problems are not resolved
- Following up with customers to ensure full resolution of issues
- Writing technical guidance for new and updated software
Qualifications:
- Technical skill is must.
- Hands on Experience (installation, managing & troubleshooting) with Operating System Windows & Linux
- Familiar with System (Web, Mail, Fileshare, etc)
- Hands on Experience with Networking (routing, VPN, Load balancer is good point)
- At least 1 year experience in IT Helpdesk or Technical Support preferably in the IT industry
- Good Customer Service Skills
- Ability to Communicate Effectively to help customers fix their issues and feel satisfied with the experience
- Strong empathy for customers and passion for revenue and growth
- Strong computer skills and the ability to troubleshoot and diagnose problems
- Analytical and process-oriented mindset
- Ability to command a group of individuals in a room quickly and be assertive in a public environment
- Ability to work in an entrepreneurial environment in a team and individually
Tingkat Pekerjaan
Pegawai (non-manajemen & non-supervisor)
Pengalaman Kerja
1 tahun
Spesialisasi Pekerjaan
Komputer/Teknologi Informasi, IT-Perangkat Keras
Kualifikasi
SMA, SMU/SMK/STM, Sertifikat Professional, D3 (Diploma), D4 (Diploma), Sarjana (S1)
Jenis Pekerjaan
Penuh Waktu
Ukuran Perusahaan
1- 50 pekerja
Industri
Komputer/Teknik Informatika (Perangkat Lunak)
Tunjangan dan Lain-lain
Asuransi Gigi, Tunjangan Pendidikan, Tip, Asuransi kesehatan, Waktu regular, Senin - Jumat, Bisnis (contoh: Kemeja), BPJS Kesehatan, BPJS Ketenagakerjaan, Phone Allowance, Travel Allowance
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