Lowongan COSTUMER SERVICE MANAGER di PT Nova Nexus Indonesia

Responsibility:

1. Manage large amounts of incoming phone calls, emails and whatsapp message

2. Identify and assess customers’ needs to achieve satisfaction and solve cusotomer problem

3. Build sustainable relationships and trust with customer accounts through open and interactive communication

4. Provide accurate, valid and complete information by using the right methods/tools

5. Meet personal/customer service team sales targets and call handling quotas

6. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

7. Keep records of customer interactions, process customer accounts and file documents

8. Follow communication procedures, guidelines and policies

9. Take the extra mile to engage customers

Requirements:

1. Work competency certificate from OJK registered professional certification body ( MUST )

2. No less than 5 years experience,

3. English Speaking

4. Work in Jakarta