Lowongan IT Infrastructure Senior Engineer di PT Chubb General Insurance Indonesia

Responsibilities:

• Assist in plan design, hardware implementation, software, network and telephony capabilities;
• Diagnose and resolve hardware, software, network and telephony issues;
• Assist in developing operating, installation, and upgrade procedures for communication systems, hardware, network, security, storage and software;
• Assist in documenting current hardware and network environments, including servers, PCs, IT security and network systems, videoconferencing and telephony;
• Perform Help Desk and end-user support activities, as needed;
• Research, analyze, and assist in developing documentation and new processes and procedures collaboratively with IT Operations Manager and Head of Technology & Operations

Requirements:

• Minimum Bachelor of Arts (S1) degree from reputable colleges & universities, preferably in Informatics, Computer Science or Mathematics.
• At least 5-10 years full time professional experience supporting the following: network, server, storage, IT security and telephony
• Strong grasp of Microsoft Active Directory administration
• Familiarity with telephony support (Avaya, NICE, CISCO)
• Familiarity with switch and router troubleshooting and support
• Familiarity to working knowledge and strong grasp of TCP/IP concepts, VLANs, Wireless Networking technologies and security, VPN, Identity Access Management, VOIP concepts
• Strong grasp of Windows Server 2016 Standard
• Expert grasp of supporting Windows 10, Mac OS, Android and iOS, PC and Mac hardware troubleshooting
• Understanding of virtual and bare metal backup as well as High Availability solutions
• Experience with endpoint, MDM & MAM packaged solutions such as Microsoft InTune
• Strong ability to troubleshoot Microsoft Office 365, Exchange Online email deliverability issues, anti-spam solutions
• Ability to maintain DNS records, MX records, TXT records, Domain Registrar duties
• Experience with end-point management solutions such as Microsoft SCCM
• Knowledge of and preferred support of SSO and Password Management Applications
• Experience supporting conferencing and video conferencing solutions; Skype for Business, Zoom, Cisco WebEx
• Ability to support and resolve a wide range of daily technical issues; eagerness to investigate and learn new technologies
• Experience in managing IT Infrastructure projects as Project coordinator/lead/manager (PM)
• Strong attention to detail, documentation, communication skills and follow-through
• Ability to work off-hours as needed for IT projects
• Ability to keep up to date with the latest tech innovations
• Ability to work effectively under pressure
• Capable of training Help Desk staff on new technologies implemented
• Microsoft & CISCO certifications are a plus
• Working knowledge in Microsoft Azure a plus
• Proficiency in English, especially in business correspondence & communication with oversea colleagues