Lowongan Resort Assistant Manager - Bali & Eastern Indonesia coverage area di PT Bobobox Mitra Indonesia

As a Resort Assistant Manager at Bobobox, you are responsible to assist the Resort Manager by providing excellent customer service experiences, perform operational excellence of day-to-day operations and conduct continuous improvement to create product leadership at Bobobox Cabin Product. You are also obligated to maintain strong relations with other internal stakeholders. As such, you must be a positive, energetic leader who excels in working in a collaborative environment. You will report directly to the Resort Manager. 

Job Responsibilities:  

• Assist the Resort Manager in developing the whole strategy for maintaining the quality and completion of the Bobobox Cabin’s transitional stage from ‘Site Construction/Preparation’ into ‘Site Live’ at the appointed area.
• Assist the Resort Manager in developing the product and service strategy for Bobobox Cabin Customer Service Excellence by collaborating with all functional leaders and aligning in a constant manner with all Cabin Operations teams.
• Assist the Resort Manager in setting target product and service levels for all Cabin Branches, ensure they are achieved, and identify innovative ways to enhance current service levels to surprise and delight our customers
• Manage the performance and development of the cabin and van operation team by aligning and setting some targets for the Branch of Cabin leaders based on directions from the Resort Manager.
• Monitor cabin and Van operations team’s KPIs and report regularly to the Resort Manager regarding any risks or opportunities identified
• Assist the Resort Manager in developing new initiatives to increase productivity, gain efficiencies, decrease customer friction, and enhance Bobobox Cabin’s NPS along with the CRM team
• Through the direction of Resort Manager, partnering with the tech team to develop and integrate new technologies to improve all stages’ efficiency and customer experience in Bobobox Cabin
• Through the direction of Resort Manager, work closely with the Cabin Operations leaders to develop resource plans fit for business needs, training programs to improve quality of service, and process improvements to deliver strong results
• Assisting the Resort Manager to act as liaison for all Operations as well Cabin Operations team pertaining to the process of Site Construction into the Site Live stage

Requirements:

• Educational background at bachelor degree in hospitality or related field from reputable university
• Minimum 2 years experience in resort hotels at middle-upper manager level.
• Fluent in English verbally and written
• Familiar with PMS and POS systems.
• Familiar with Google suites and Microsoft office.
• Strong managerial and leadership skills.
• Good communication and interpersonal skill
• Target oriented
• Bali based with frequent travels required to oversee Bobocabin branches at Bali, Nusa Tenggara, and upcoming new locations at East Indonesia area