Lowongan Customer Service Inbound Staff di PT Chubb General Insurance Indonesia
Nama Perusahaan
PT Chubb General Insurance IndonesiaLokasi
Jakarta PusatKisaran Gaji
Tidak disebutkanTgl Dibuka
14 Februari 2023 - 17 Maret 2023Foto PT Chubb General Insurance Indonesia
Deskripsi Pekerjaan
Responsibilities:
Requirements:
- Interact with customers to provide information in response to inquiries about products, services, claims, billing etc. and to handle and resolve complaints.
- Follow established guidelines and SOPs to respond to customers’ inquiries and resolve concern in an accurate, timely, empathetic and professional manner.
- Ability to work in one or multiple queues/skill sets over various customer contact channels.
- Ability to quickly learn and utilize multiple systems to handle customer inquiries and requests.
- Continually maintain working knowledge of all company products and services.
- Accurately document contacts and follow-up actions in accordance with established guidelines.
- Analyse issues and recommend alternate solutions to ensure effective resolution.
- Escalate issues to management when required.
- Be a team player and contribute to service excellence delivery by achieving set KPIs in productivity and quality.
Requirements:
- Bachelor of Arts in any major
- At least 1-year experience in a Customer Service role in financial institutions, preferably banking and/or insurance, however we will consider fresh graduates with passion in servicing others
- Sufficient English language proficiency both written and oral
- Willing to work with dynamic shifting times both within and outside normal business hours and days.
- Excellent communication skills and phone courtesy, ability to understand customer’s requirements quickly and convey messages to customers in clear and concise manner
- Warm, empathetic and cheerful personality
- Able to maintain consistent positive attitude when handling challenging customers and in general
- MS Office proficiency
Tingkat Pekerjaan
Pegawai (non-manajemen & non-supervisor)
Pengalaman Kerja
1 tahun
Spesialisasi Pekerjaan
Pelayanan, Layanan Pelanggan
Kualifikasi
Sarjana (S1)
Jenis Pekerjaan
Kontrak
Ukuran Perusahaan
501 - 1000 pekerja
Industri
Asuransi
Tunjangan dan Lain-lain
Asuransi Gigi, Tip, Asuransi kesehatan, Waktu regular, Senin - Jumat, Formil (contoh: Kemeja + Dasi)
Lowongan pekerjaan di PT Chubb General Insurance Indonesia lainnya
| Nama Pekerjaan | Kisaran Gaji | Tgl Dibuka |
|---|---|---|
| P&C and SME Claim Analyst | Tidak disebutkan | 03 Januari 2023 - 02 Februari 2023 |
| Internship Program | Tidak disebutkan | 24 Januari 2023 - 23 Februari 2023 |
| Property Senior Underwriter | Tidak disebutkan | 27 Januari 2023 - 26 Februari 2023 |
| IT Infrastructure Senior Engineer | Tidak disebutkan | 07 Februari 2023 - 09 Maret 2023 |
| Project Management Officer | Tidak disebutkan | 14 Februari 2023 - 17 Maret 2023 |
| IT Business Analyst | Tidak disebutkan | 09 Maret 2023 - 09 April 2023 |
| Project Management and Process Improvement Staff | Tidak disebutkan | 09 Maret 2023 - 09 April 2023 |
| Casualty Underwriter | Tidak disebutkan | 17 Maret 2023 - 17 April 2023 |
| Credit Control Staff | Tidak disebutkan | 12 April 2023 - 13 Mei 2023 |
| Casualty Underwriter Manager | Rp. 15,000,000 - Rp. 18,000,000 | 19 April 2023 - 20 Mei 2023 |
| Digital Account Manager | Tidak disebutkan | 19 April 2023 - 20 Mei 2023 |
| Business Development Manager | Rp. 9,000,000 - Rp. 10,300,000 | 09 Mei 2023 - 09 Juni 2023 |
| IT Business Analyst for CRM | Tidak disebutkan | 11 Mei 2023 - 11 Juni 2023 |
| Internship Program | Tidak disebutkan | 19 Mei 2023 - 19 Juni 2023 |
| P&C and SME Claim Analyst | Tidak disebutkan | 28 Juli 2023 - 28 Agustus 2023 |
| Multinational Admin Staff | Tidak disebutkan | 04 Agustus 2023 - 04 September 2023 |
| Credit Control Staff | Tidak disebutkan | 01 November 2023 - 02 Desember 2023 |