Lowongan ASSISTANT MANAGER, OPERATIONS E-COM di PT Puma Cat Indonesia

Summary

This role will focus primarily on managing operational process supporting PUMA Ecommerce business. This includes inventory management, replenishment strategy, order processing and fulfillment customer service, information technology and financial operations/payment processing.

Job Description:

• Ensure efficient and effective delivery of services by external partners in areas such as information technology, fulfillment and logistics, call center, and payment processing.
• Process ecom wholesale deliveries to ensure timely deliveries to wholesale partners.
• Manage 3rd party fulfillment and operation partner(s)
• Work in close collaboration with PUMA buying, planning, content, marketing and finance teams to achieve the groups overall ecommerce business and financial goals.
• Optimize business processes to increase operating efficiency and enable increased focus on strategic, value-adding activities.
• Provide reporting and KPIs
• Work with customer service team and handle all customer service escalation. Ensure best in class for customer service.
• Fraud management and manage new payment gateway initiatives to increase revenue and opportunities.

Requirement :

1. Bachelor degree in supply chain/ Statistics / Business preferred with good business acumen
2. 3 years+ solid operations/ Ecom retail experience, with proven organization and execution experience with internal/external parties preferred. Marketplace or Client experience would be a plus
3. Fluent in oral & written English
4. Working Knowledge of MS office programs (Word, PPT, Excel)