Lowongan IT Service Management di PT Hipernet Indodata

• Menerima dan menangani tiket permintaan atau kendala terhadap pembuatan akses system aplikasi internal
• Membantu proses presales bersama rekanan atau partner bila diperlukan terhadap pengadaan solusi layanan system apps yang ada.
• Membantu memberikan training dan knowledge terhadap system Apps internal
• Memberikan masukan solusi/jawaban kepada internal tim terhadap second level pada system apps.
• Memberikan masukan solusi/jawaban kepada atasan langsung
• Membuat service catalogue terhadap layanan Cloud dan System Apps
• Melakukan pengembangan terhadap cakupan produk Cloud dan System Apps baik berdasarkan kendala berulang, penambahan fitur atau peningkatan performa layanan.

Requirement :

• Minimum 2 year's experience working in IT service management (managerial level) or a similar role.
• Bachelor degree in Computer Science or related major
• Strong knowledge of IT service management processes and frameworks such as ITIL and COBIT (preferably certified)
• Experience as a GRC (Governance Risk and Compliance) and Configuration by App SaaS
• Knowing API Integration Concept is a plus
• Strong analytical skills
• Excellent communication skills (both oral and written) with good attention to detail
• Team oriented, innovative and efficiency-focused
• Self-starter, ability to prioritize and handle multiple projects efficiently
• Placement : JAKARTA