Lowongan Senior Operations Manager (Inbound Contact Center) di PT Concentrix Services Indonesia
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Nama Perusahaan
PT Concentrix Services IndonesiaLokasi
YogyakartaKisaran Gaji
Tidak disebutkanTgl Dibuka
15 Mei 2023 - 15 Juni 2023Deskripsi Pekerjaan
ob Description
Senior Operations Manager is responsible for coaching and supervising a group of Operations Managers and/or Team Leaders. This position is responsible for building and maintaining client relationships, meeting service level agreements and achieving financial expectations.
Essential Functions/Core Responsibilities
- Maintain and grow revenue of program(s); responsible for profitability including revenue, margins, billing, seat utilization and retention
- Ensures program has proficient training, staff development, and effective employee relation/recognition programs
- Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization’s policies and applicable legal requirements
- Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards; define and implement any corrective actions needed to meet operational performance
- Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed
- Ensure that the operations is in compliance with active contracts
- Oversee client relationships; facilitate open communications, understand client perspectives/expectations, and monitor client satisfaction
- Partnering with Business Development to leverage and expand new business from client(s)
- Conduct regular one-on-ones with direct reports to review individual performance, the performance of their teams and offer on-going developmental support
- Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner
- Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement
- Maintain relationships with strategic vendors in order to facilitate open communications, understand changing technologies and stay abreast of industry trends
- Participate in opportunity review calls for new business and facilitate site visits from potential clients, keep up to date through trade shows, industry events, and related activities
- Host Business reviews on regular basis, communicate the overall objectives within common reports (service reports and Operational Efficiency Reports), ensure that customer, operational and capacity requirements are addressed (i.e. Telecommunications, Information Technology, Legal, HR, Finance, Facilities), hold weekly meetings with all functional leaders and direct reports reviewing site operations, needs, and upcoming events
Tingkat Pekerjaan
CEO/GM/Direktur/Manajer Senior
Pengalaman Kerja
4 tahun
Spesialisasi Pekerjaan
Pelayanan, Layanan Pelanggan
Kualifikasi
Sertifikat Professional, D3 (Diploma), D4 (Diploma), Sarjana (S1), Diploma Pascasarjana, Gelar Professional, Magister (S2)
Jenis Pekerjaan
Penuh Waktu
Ukuran Perusahaan
Lebih dari 5000 pekerja
Industri
Call Center/IT-Enabled Services/BPO
Tunjangan dan Lain-lain
Asuransi kesehatan, 5 days working
Lowongan pekerjaan di PT Concentrix Services Indonesia lainnya
Nama Pekerjaan | Kisaran Gaji | Tgl Dibuka |
---|---|---|
Team Leader | Tidak disebutkan | 15 Januari 2023 - 10 Februari 2023 |
Team leader Operational | Tidak disebutkan | 23 Januari 2023 - 17 Februari 2023 |
Associate, WFM Reporting | Tidak disebutkan | 29 Januari 2023 - 22 Februari 2023 |
Operations Manager I | Tidak disebutkan | 27 Januari 2023 - 23 Februari 2023 |
Trainer II | Tidak disebutkan | 05 Februari 2023 - 04 Maret 2023 |
Specialist, Wellbeing | Tidak disebutkan | 16 Februari 2023 - 09 Maret 2023 |
Team Leader, Operation | Tidak disebutkan | 18 Februari 2023 - 17 Maret 2023 |
Copy Writer (Associate, Operations) | Tidak disebutkan | 11 Maret 2023 - 21 Maret 2023 |
Professional 1 Business Operations | Tidak disebutkan | 28 April 2023 - 02 Mei 2023 |
Advisor I, Customer Service - Indonesia | Tidak disebutkan | 28 April 2023 - 11 Mei 2023 |
BI Associate | Tidak disebutkan | 28 April 2023 - 16 Mei 2023 |
Supervisor, Training & Quality | Tidak disebutkan | 28 Mei 2023 - 09 Juni 2023 |
Team Leader | Tidak disebutkan | 27 Mei 2023 - 20 Juni 2023 |
Customer Service Agent (Yogyakarta, English; Permanent Night Shift) | Tidak disebutkan | 08 Agustus 2023 - 08 September 2023 |
Sr. IT Consultant (Windows Server/Active Directory/Exchange Server) | Tidak disebutkan | 15 Agustus 2023 - 15 September 2023 |
Quality Analyst(Content) | Rp. 4,000 - Rp. 5,600 | 25 Agustus 2023 - 25 September 2023 |
Telesales | Tidak disebutkan | 05 September 2023 - 06 Oktober 2023 |
Operations Manager (GDS Experienced) | Tidak disebutkan | 24 Oktober 2023 - 24 November 2023 |
Trainer - GDS Experienced | Tidak disebutkan | 24 Oktober 2023 - 24 November 2023 |
Customer Service Agent (Yogyakarta; English; Permanent Night Shift) | Tidak disebutkan | 25 Oktober 2023 - 25 November 2023 |
Training and Quality Manager | Tidak disebutkan | 07 November 2023 - 08 Desember 2023 |
Trainer | Tidak disebutkan | 07 November 2023 - 08 Desember 2023 |
Quality Assurance | Tidak disebutkan | 07 November 2023 - 08 Desember 2023 |
Operations Manager | Tidak disebutkan | 07 November 2023 - 08 Desember 2023 |
Team Leader, Operations | Tidak disebutkan | 07 November 2023 - 08 Desember 2023 |
Trainer II | Tidak disebutkan | 09 November 2023 - 06 Desember 2023 |