Lowongan Customer Succession Specialist di PT Iij Global Solutions Indonesia

Criteria of candidates as below :

• Fluent in English
• Have a good Emotional Intelligence
• Can show empathy and Understand Customer Needs
• Excellent creative and critical thinking skills
• Strong communication and presentation skills
• Proactive
• Thorough and detailed in work.
• analytical thinking
• able to analyse big data.

Preferable :

• Minimum 2 years in software customer experience management
• Industry knowledge and experience.
• Experience managing accounts for a product that solves complex problems across many business units.
• Experience working with SaaS products.
• Enterprise account management experience.
• Ability to speak in Japanese.

Responsibility of Customer Succession Specialist will include :

• maintaining ongoing customer relationships and networking, implementing success programs, contributing to retention customer, onboarding, and training customer, and minimizing churn.
• Build strong, long-term relationships with customers by staying in constant communication and efficiently resolving issues with alternate solutions tailored to individual needs.
• Serve as a product, company, and industry ambassador, keen on educating prospects and customers on the capabilities of [insert product/service].
• Conduct weekly, quarterly, and annual customer success reports to ensure customers optimize our product/service, issues are resolved proactively, and customer goals are met.
• Evaluate risk management for each customer and proactively evade dissatisfaction or lost business and ultimately drive retention throughout customer life cycle.
• Identify and prioritize product/service updates that reflect customer requests, industry, market and competitor trends and report to key stakeholders.
• Provide insight and relay the voice of customer with internal teams, including Sales, Marketing, Product, Technical Support, Operations, and Engineering.