Lowongan Retail and Customer Service Manager di PT Sentra Bermain Pacific

Responsibilities

• Oversee and hold accountable for daily business operations on retail and customer service
• Establish operational target, KPIs, budget, and procedures
• Lead in-store sales initiatives to ensure achievement of business target
• Lead initiatives to improve customer experience and operational performance, e.g. SOP implementation, customer service excellence, retail excellence, etc.
• Lead administration of customer service operations
• Manage team performance by recruiting, training, coaching, and appraising personnel
• Provide regular report/analysis of business performance and productivity to management
• Manage relationship with business partners, vendors, key customers

Qualification:

• Bachelor’s degree in relevant major, Master’s degree/MBA is a plus
• Excellent English proficiency, both written and conversational
• Experienced more than 3 years in similar position, preferably in hospitality or retail industry
• Strong leadership, managerial, problem solving, and communication skills
• Working knowledge of various software/system related to business and retail (Ms Office, POS, payment system, etc.)
• Enjoy working with children and family