Lowongan IT Voice Support (Global) di PT Kamoro Maxima Integra

As Voice Global Support, you will be responsible to:

• Provide 24x7x365 support (Weekend and holiday On Call)
• Work as part of voice global team including system maintenance, upgrade, or new initiative which be lead from global team
• Provide initial troubleshooting for issues before escalation to next level support
• Verify with user to make sure request or issue completed and meet requirement
• Work with other IS team (security, network, etc) and vendor to open case and escalate as part of troubleshooting
• Provide weekly report on tickets and issues by end of the week
• Monitoring system healthy, take action and/or report to mitigate the issue
• Support agents in Indonesia to have US number on softphone, to allow communication with vendor when issues occurred in the phone system

Requirements:

• Minimum a Bachelor Degree in relevant major
• Experience with ITSM tool like ServiceNow is advantage
• Have good knowledge and minimum 2 years’ experience with Cisco voice system (CUCM, SME, CUC, UCCX, expressway, Webex, etc.)
• Good knowledge of VoIP system in general
• Good knowledge of SIP Protocol
• Understand concept of Cisco CUBE and SBC. Experience in Audiocodes SBC is advantage
• Having CCNA Voice (The Cisco Certified Network Associate Voice certification) is advantaged
• Good understanding of IP network technology (TCP/IP, DHCP, DNS, 802.1x, QoS, etc.)
• Must be proficient in English communication