Lowongan Customer Service Trainer di PT Finture Tech Indonesia

Job Description:

• Conduct training to call center CS existing & new joiner to ensure all the the CS team get familiar and keep updated with our product knowledge and procedures so that they can offer excellent service to users.
• Summarize training report feedback (Theory and Practice）
• Set up training knowledge mapping, adjust and implement the courses, optimizing CS soft skill.
• Be expert in video making according to products from user's insight to boost customers' understanding.

Requirement:

• Bachelor Degree or above, Passionate for training, 3+ years working experience, Fintech/Internet/Banking industry is preferred.
• Indonesian with English skill, have Chinese knowledge/background will be plus, Multicultural background.
• Have excellent language expression, good communication ( verbal and written )and facilitation skills, video course making, coordination abilities. Those who master certain psychological knowledge are preferred.
• Familiar with office software, especially good at Excel, video making tools, etc.
• Active with strong responsibility and willing to work in a fast paced environment.