Lowongan Assistant Boutique Manager - Parfums Christian Dior (Surabaya) di PT Luxasia Indonesia

LUXASIA is the leading beauty omnichannel distribution platform of Asia Pacific that has successfully enabled brand growth for more than 120 luxury beauty brands. Our integrated brand-building capabilities include luxury retail, online commerce, consumer marketing, and supply chain management. Since 1986, the company has partnered the world’s finest brands, such as Aveda, Bvlgari, Calvin Klein, Diptyque, Hermès, La Prairie, Montblanc, and SK-II. We have also established Joint Ventures with the likes of LVMH Group, Elizabeth Arden, Puig, Yves Rocher, and By Terry. At the core of our business is a diverse and dynamic #OneTeam of 2000 talents which shapes the face of luxury beauty, and delight consumers daily across our growing footprint of 15 markets. Come join us now.

L Beauty is a joint venture between LVMH Fragrances & Cosmetics and Luxasia for the distribution and business development of some of its Beauty brands in South East Asia.

BRAND: Parfums Christian Dior

MISSION AND PURPOSE:

The Boutique Manager Assistant acts as a Dior Ambassador and exemplarity promoting the Dior Values and Uniqueness. Drive and maximize the store performance with the highest standard of service to achieve Boutique goals. She/he is responsible for the respect of the Brand image and represents the brand values towards the customers and one’s colleagues. She/he embodies the brand and contributes to the wider development of the business.

MAIN RESPONSIBILITIES:

PEOPLE MANAGEMENT

• Daily contribute to manage the team and ensure a good level of team spirit and energy
• Assist in setting realistic individual KPIs for the team
• Assist in coaching and developing skills and knowledge of all team members using Dior tools and training materials
• Set an example on all boutique activities and rules
• Make recommendations towards the recruitment and development of team members (develop the skills and knowledge of all team members, one-on-one coaching) and identify team members training needs

BUSINESS MANAGEMENT

• Drive and monitor business performance, and managing commercial activity on a daily basis with the help of performance indicators (KPIs)
• Assist in assigning and monitoring sales targets of team members
• Actively support in the implementation and success of Dior launch plan and animations that galvanize the store
• Optimize stock levels and sell through

CLIENT EXPERIENCE

• Sell Dior products by meeting our clients’ needs and providing a memorable experience through high standard of service to clients throughout the whole sale following the brand D.I.O.R. method
• Achieve retail sales targets and contribute to boutique and services KPIs on a monthly basis
• Educate customers on the Dior brand and on Dior products

CLIENT MANAGEMENT

• Contribute to spreading a client and service centric mind-set in the team
• Proactively propose and execute in-store and remote actions to drive traffic to the store, to recruit new customers and to develop customer loyalty, guaranteeing excellent service
• Co-manage and lead team effort in clienteling and CRM activities, including effective usage of the tools

OPERATIONS MANAGEMENT & REPORTING

• Assist in organizing and managing timetables according to team and boutique activity
• Actively support in the day-to-day management and administration of the boutique
• Assist in opening and closing of the Boutique
• Co-own the following responsibilities;
  • Ensure respect of all procedures towards sales, till, cash and stock management
  • Effectively manage stock (quantities and merchandising guidelines) and ensures inventory accuracy
  • Ensure operational compliance across the boutique (iPos, cashing procedures…)
  • Ensure health and safety of teams are managed and in line with guidelines
  • Ensure visual merchandising guidelines are applied to the highest standards

QUALIFICATION AND COMPETENCES:

WORK EXPERIENCE

• 3+ years of retail experience required, preferably with at least 1 year of management, preferably in the luxury retail environment
• Proven track record in achieving retail results (sales and profitability)
• Proven record of working within a luxury retail environment
• Experience of contributing and executing well planned and successful prestigious brand events (would be a plus)

SKILLS

• Excellent selling skills
• Digital savvy
• Very good beauty knowledge and rich vocabulary regarding beauty universe
• Computer and analytical skills
• Client management skills
• Excellent writing, communication and interpersonal skills, fluent in “local language” and, if possible, English spoken (mandatory on big counters)
• People management skills