Lowongan Operational Support / Helpdesk di PT Inovasi Daya Solusi

• Receiving support requests from partners via channels such as group chats, emails, or calls.
• Input support requests to the ticketing system (Manage Engine).
• Provide a response via email or chat group to the partner for the support request submitted, along with the ticket number obtained from the ticketing system.
• Conduct an analysis of incoming issues with the available tools (via the dashboard).
• Provide a response back in the form of a solution via chat group or email to support requests from partners.

Qualifications:

• Minimum 1 years of operations related works- Experience in Technology/FinTech/Payment Gateway or Call Center companies is preferred
• Ability to work with a wide range of people, both internally and externally-
• Have a natural curiosity as to how businesses work and highly adaptive to new changes
• Have good communication skill, services spirit
• Possess superior verbal and written communication skills in Indonesian (compulsory) and English (preferably)