Lowongan Quality Analyst(Content) di PT Concentrix Services Indonesia
Nama Perusahaan
PT Concentrix Services IndonesiaLokasi
Kuala LumpurKisaran Gaji
Rp. 4,000 - Rp. 5,600Tgl Dibuka
25 Agustus 2023 - 25 September 2023Deskripsi Pekerjaan
Note:- Need someone with Como Experience
Looking for only Local Indonesian
Responsibilities:
- Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email
- Reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners)
- Participates in calibration sessions/call listening sessions with Quality Leadership staff, Operations, Program Management and clients to ensure scoring consistency and best practices
- Participates in internal quality audits (e.g. periodic audits of existing processes to determine process control and efficiencies) designed to improve overall contact quality and recommend changes
- Maintains strong program knowledge base; basic understanding of client products, services and/or program strategies
- Participate in quality task forces with Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners)
- Meet departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc.)
- Complete phone time to keep current on programs (as applicable)
- Contribute to maintaining forms and legends documents
- Support management focus on review of key drivers, metrics and operational processes (including Training) that drive Balanced Scorecards and count profitability goals
Requirements
- Good verbal and written communication and interpersonal skills. Personnel should have competency in written and spoken Japanese and English Language.
- Excellent Verbal and Written communications skills
- Proficient with Feedback & Coaching skills
- Must have the ability to work under pressure
- The applicant should be proficient with MS office (Power point, Excel, Word)
- Drive for self-learning and knowledge enhancement
- Must have analytical abilities to analyse data, trends from effectiveness surveys
- Ability to multi-task and meet timelines on deliverable
- Detail-oriented
Tingkat Pekerjaan
Pegawai (non-manajemen & non-supervisor)
Pengalaman Kerja
3 tahun
Spesialisasi Pekerjaan
Manufaktur, Penjaminan Kualitas / QA
Kualifikasi
Tidak terspesifikasi
Jenis Pekerjaan
Penuh Waktu
Ukuran Perusahaan
Lebih dari 5000 pekerja
Industri
Call Center/IT-Enabled Services/BPO
Tunjangan dan Lain-lain
Asuransi kesehatan, 5 days working
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---|---|---|
Team Leader | Tidak disebutkan | 15 Januari 2023 - 10 Februari 2023 |
Team leader Operational | Tidak disebutkan | 23 Januari 2023 - 17 Februari 2023 |
Associate, WFM Reporting | Tidak disebutkan | 29 Januari 2023 - 22 Februari 2023 |
Operations Manager I | Tidak disebutkan | 27 Januari 2023 - 23 Februari 2023 |
Trainer II | Tidak disebutkan | 05 Februari 2023 - 04 Maret 2023 |
Specialist, Wellbeing | Tidak disebutkan | 16 Februari 2023 - 09 Maret 2023 |
Team Leader, Operation | Tidak disebutkan | 18 Februari 2023 - 17 Maret 2023 |
Copy Writer (Associate, Operations) | Tidak disebutkan | 11 Maret 2023 - 21 Maret 2023 |
Professional 1 Business Operations | Tidak disebutkan | 28 April 2023 - 02 Mei 2023 |
Advisor I, Customer Service - Indonesia | Tidak disebutkan | 28 April 2023 - 11 Mei 2023 |
BI Associate | Tidak disebutkan | 28 April 2023 - 16 Mei 2023 |
Senior Operations Manager (Inbound Contact Center) | Tidak disebutkan | 15 Mei 2023 - 15 Juni 2023 |
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Trainer - GDS Experienced | Tidak disebutkan | 24 Oktober 2023 - 24 November 2023 |
Customer Service Agent (Yogyakarta; English; Permanent Night Shift) | Tidak disebutkan | 25 Oktober 2023 - 25 November 2023 |
Training and Quality Manager | Tidak disebutkan | 07 November 2023 - 08 Desember 2023 |
Trainer | Tidak disebutkan | 07 November 2023 - 08 Desember 2023 |
Quality Assurance | Tidak disebutkan | 07 November 2023 - 08 Desember 2023 |
Operations Manager | Tidak disebutkan | 07 November 2023 - 08 Desember 2023 |
Team Leader, Operations | Tidak disebutkan | 07 November 2023 - 08 Desember 2023 |
Trainer II | Tidak disebutkan | 09 November 2023 - 06 Desember 2023 |