Lowongan Clearance Representative di PT Fedex Express International

Job Description Summary:

• Involves online and telephone/email contact with external/internal customers within functional area and completing any related administration.
• Responsible for the completion of defined processes and procedures to deadline, ensuring accuracy, completeness, and compliance with relevant internal and external standards. Identifies anomalies as they arise and uses judgement based on rules and procedures to resolve. For complex issues, may escalate to senior team members.
• May complete some tasks under guidance and may have responsibility for complex tasks:
• Handle inquiries, complaints, or more complex issues,
• Support Team leads in coordinating team activities or those of agency contract staff,
• May be required to perform other duties as assigned.
• Uses appropriate tools and equipment as required. May make decisions relating to procedural checks, including situations where the outcome is not clearly indicated.
• Seeks support of senior team members as required. Provides feedback on processes and procedures proactively, making recommendations for continuous improvement to senior team members.
• Works closely with team and other departments to ensure accuracy of information and completion of processes to deadline. Also includes contact with customers or employees, to investigate or resolve issues as required. Aligns and gains commitment to actions from the different stakeholders.

Skills :

Customer Services; Service Assurance; Clearance & Brokerage Operations; Clearance Admin Inbound/ Outbound;

Education:

Secondary education or equivalent Experience: One (1) year of general clerical experience and One (1) year of customer contact experience