Lowongan IT Network di PT Rajawali Berdikari Indonesia

Responsibilities:

1. Serve as the first point of contact for customers seeking technical assistance over the phone, email/

2. Have a basic understanding of the internet network, to installation and configuration. These installation and configuration requirements include routers, switches, LAN & WAN, DNS, and DHCP.

3. Assigned to create a network topology, as well as functional configuration for each network used.

4. Set up accounts for users, and also user account permissions and of course also security systems for the network.

5. Maintenance, Preventive, and Corrective all scope of network

6. Whatsapps, Ticketing system.

7. Perform direct or remote troubleshooting through diagnostic techniques.

8. Determine the best solution based on the issue and details provided by customers

9. Ensure that all site networks are functioning properly

10. Create all site bandwidth management and manage configuration backup scheduling.

11. Direct unresolved issues to the next level of support personnel

12. Record events and problems and their resolution in logs

13. Follow-up and update customer status and information

14. Identify and suggest possible improvements on procedures

Requirements:

1. Good understanding of computer systems,networking and mobile devices and other tech products

2. Ability to diagnose and resolve basic technical issues

3. English Active/Passive

4. Excellent communication skills

5. Customer-oriented and cool-tempered

6. Education Basic (D3/S1), Computer Science or relevant field