Lowongan Trainer II di PT Concentrix Services Indonesia

Nama Perusahaan

PT Concentrix Services Indonesia

Lokasi

Jakarta Raya

Kisaran Gaji

Tidak disebutkan

Tgl Dibuka

05 Februari 2023 - 04 Maret 2023

Deskripsi Pekerjaan


Post Date: 02 Feb 2023

Requisition #: R1370768

Location: Jakarta, Indonesia

Job Type: Training

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Essential Functions/Core Responsibilities           

  • Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations            
  • Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment                       
  • Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities     
  • Accountable for achieving individual training performance metrics                    
  • Support and partner with Operations to transition of agents from training to production environment, ensuring competency levels meet business needs (where required)                     
  • Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations                      
  • Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients
  • May support Instructional Design team in designing and developing training materials for various instructional delivery methods including; computer-based training, interactive, classroom training, and written job aids
  • Measure the effectiveness of training programs using various feedback methods focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation 
  • Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs Analysis 
  • Participate and contribute to continuous learning culture by maintaining engagement on change management, product and services releases, policies, processes, and procedures           
  • Candidate Profile           

  • Bachelor's Degree in related field from a four-year college or university with two to four years of relevant experience preferred           
  • Proven experience in training methodologies, and soft skills (communication skills, critical thinking, time management, team building, etc.)            
  • Strong communication skills, both written and verbal           
  • Proficient in  Microsoft Office            
  • Demonstrated ability to multi-task, prioritize, and meet timelines on deliverable
  • Self-starter, sense of urgency, and works well under pressure                      
  • Strong attention to detail                       
  • Sense of professionalism and ability to develop good relationships           
  • Career Framework Role           

    Requires knowledge and experience in own discipline; still acquiring higher level knowledge and skills

    Analyzes possible solutions using standard procedures and principles

    Builds knowledge of the organization, processes and customers Solves a range of straightforward problems

    Receives a moderate level of guidance and direction

    Disclaimer  

    The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

    Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

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    Tingkat Pekerjaan

    Tidak Terspesifikasi

    Pengalaman Kerja

    Spesialisasi Pekerjaan

    Pendidikan/Pelatihan, Pelatihan & Pengembangan

    Kualifikasi

    Tidak terspesifikasi

    Jenis Pekerjaan

    Ukuran Perusahaan

    Lebih dari 5000 pekerja

    Industri

    Call Center/IT-Enabled Services/BPO

    Tunjangan dan Lain-lain

    Asuransi kesehatan, 5 days working

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