Lowongan Professional 1 Business Operations di PT Concentrix Services Indonesia

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Key Responsibilities:

• Work closely with client and internal stakeholders to come up with innovative ideas to improve business process
• Lead managed analytics services for clients using tools and technology to deliver value
• Drive Process re-engineering projects from innovations standpoint
• Business Transformation through implementation of solutions by Data Analytics
• Ability to decipher out of the box ideas and Process improvement initiatives
• Utilize the statistical tools to analyze data, build predictive data models and generate ROI

• Induce automation in the system for efficiency & effectiveness
• Utilize the speech and text analytics engines to convert unstructured data to structured data
• Implement recommendations and drive change to improve performance
• Integrate new technologies, specifically Automation
• Implement comprehensive analytics reporting Methodology
• Internal and external benchmarking to validate the process outcomes
• Should have sound knowledge of call center technologies in and out.