Lowongan Quality Assurance Manager di PT Infinity Packaging Solutions

About the role:

We seek a highly motivated and proactive individual to join our team and drive the quality standards to newer heights. As a QA Manager, you will build and manage the communication strategies and tactics used to connect with customers. You will be responsible for improving the quality of customer interactions by reviewing and analysing customer interactions, identifying and reporting issues, and providing feedback to improve customer service performance.

What will you be doing?

·        Develop and maintain the communications pertaining to customer issues with internal departments

·        Introduce new standards for evaluating customer interactions

·        Optimise existing QA processes to improve efficiency

·        Evaluate and improve customer interactions in English and Bahasa (phone calls, emails, chats) to ensure compliance with quality standards

·        Compile and analyze data on customer complaints to identify areas of improvement and measure performance

·        Provide training and coaching to team members on customer quality requirements and best practices

·        Provide regular reporting on the internal and external quality issues to top management

·        Attend and lead weekly meeting with customer

We would love to get to know you if you have the following:

·        Bachelor's Degree in any Engineering majors from reputable universities with GPA > 3.00

·        More than 2 years’ experience as junior or middle management in paper/box/cartons packaging or printing manufacturers

·        Having management system knowledge in ISO 9001:2015, ISO 14001:2015 and FSC certifications

·        Experienced in managing customers complains & feedbacks

·        Excellent in English on verbal and written communication skills 

·        Strong analytical and quality problem-solving skills

·        Ability to work independently and as part of a team

·        Strong organizational skills and ability to prioritize tasks

Join us in our mission to deliver the best possible experience to our customers