Lowongan HEAD OF CUSTOMER SERVICE di PT Tokio Marine Life Insurance Indonesia

Responsibilities

• Manage team to achieve SLA in customer service activities and other KPIs to support company’s goals.
• Coordinate, direct, and monitor staff activities to ensure prompt, courteous, and accurate responses are provided to customers.
• Ensure that complaint or inquiry by phone, email and walk-in is handled as per SLA.
• Review and update policies and procedures related to customer service.
• Involve, recommend, and implement new or improved systems to enhance or expedite work in customer service area.
• Ensure any escalated issues that involve other departments are followed up and resolved.
• Conduct sharing session or regular meetings with the team to enhance CS knowledge.

Requirement

• Minimum Bachelor Degree in any discipline.
• Minimum 5 years of experience in life insurance with similar responsibilities.
• Good interpersonal skills and team work.
• Good communication skills in Indonesian and English (verbal and written).
• Computer literate (Microsoft Office).

Please send your application letter and CV in English along with recent photo within 2 (two) weeks after this advertisement to:

Human Resources Department

PT Tokio Marine Life Insurance Indonesia

International Financial Centre Tower 2, Level 35

Jl. Jend. Sudirman Kav. 22-23

Jakarta Selatan 12920