Lowongan Progress Advisor - WonderMind Kelapa Gading di PT Ceria Belajar Edukasi Indonesia

Job Highlights

For Competent Persons, We Offer:

• Unlimited Career and Advancement Opportunities

• Rich Incentives

• Diverse and Inclusive Environment

Job Description

WonderMind is expanding our team and looking for an experienced Progress Advisor who is highly motivated and fits our culture. We are looking for a person who will be responsible for re-selling the courses and generating referrals by building long-term relationships with customers, timely communicating about students' study progress, resolving any emergent concerns or questions and ensuring that customers' needs are met.

Duties

• Achieve the targets of retention, referral, and customer satisfaction

• Communicate among course teachers, parents, and kids to track the

teaching quality and study results, update parents on students' progress,

assigned homework and students’ performance in class, keep solid

relationship with all customers

• Daily communicating with customers about their concerns and questions,

Handling any possible complaints and suggestions from customers

• Consistently informing customers about all important information and

changes

• Preparing and delivering parent-facing events following suggested framework

• Recording all the necessary group-, student- and parent- management

operations using CRM system

• Other duties and responsibilities assigned by company when needed

Requirements

• Love children and care about their growth

• Service mindset: treating each customer the way you want to be treated

• Good emotion and stress control

• Excellent self-learning ability

• Can-do attitude, emotional intelligent and passion

• Sales ability: delivering effective sales pitch & closing deals

• Excellent communication and problem-solving skills

• Good planning and organizing ability, work flexible and able to deal with uncertainties

• Good at emotion management

• Fluent in both written and oral English

• Ability to work on weekends (the off-days will be between Mon. to Fri.)

• Skilled in Microsoft Office (Word, Excel, PowerPoint, Outlook)

Other Requirements

• Bachelor’s degree in Education or English related majors are preferred with

Minimum GPA 3.2 on a 4.0 scale

• Living around North Jakarta area

• To be placed in WonderMind Kelapa Gading