Lowongan Customer Success Lead di PT Koltiva

Responsibilities

• Manage engagement strategies with clients to develop a professional relationship through the provision of product and operational services.

• Become the client’s day-to-day strategic advisor who understands their business challenges and can communicate the positive business outcomes of working with Koltiva.

• Responsible to grow Koltiva business scale for onboarding new clients and manage SaaS projects, upsell services and products with the brand image, promote the value of the product and strengthen the company business presence and value in Indonesia.

• Support product/feature handover process from the development team to business users, including specific user trainings in the field.

• Drive adoption and usage of new products and features. Going the extra mile for each customer is part of the job.

• Assist customers and users with their questions, enquiries, and complaints, though emails, calls, and other communication channels.

• Manage customer satisfaction and provide professional customer and user support.

• Coordinate and oversee customer success team Indonesia’s activities to ensure the productivity of all the team members.
 

Requirements

• Bachelor’s Degree in Business/Management/Marketing, or related field from reputable university.

• Technology savvy, with knowledge of mobile and web applications.

• Minimum 5 years of experience as Customer Success, Account Manager or Sales from Software as a Service Company.

• Proven experience in handling customer success team.

• Previous experience in tech-startups, in multinational environment is a plus.

• Strong problem-solving and communication skills.

• Excellent time-management and initiative.

• Proficient in Office365, especially TEAMS, Excel, and PowerPoint.

• Fluent in oral and written English and other language knowledge is a plus.

• Passionate in Agriculture.

• Business Development & Partnerships
• Business Development
• Project Management

At Koltiva, we are driven by a deep commitment to serving our business users with excellence, constantly advancing our tech and boots-on-the-ground solutions to meet their needs. As we forge ahead, we take great pride in creating tangible value and fostering positive change while maintaining a strong focus on environmental responsibility and sustainability. 

Our Core Values – F.A.R.M.E.R. 

F: Focus on Users  

Put users first. Understand their needs and requirements. Satisfy consumers through early and continuous delivery of valuable & quality products & services. 

A: Agile Growth 

Embrace change. Together we can adapt quickly, learn fast, respond effectively, and operate efficiently in a rapidly evolving business landscape. 

R: Refined Innovation 

Think outside the box. Foster innovation, encouraging new, improved, or unique ideas that can disrupt our users’ current business norms and overcome global challenges.  

M: Meaningful Impact 

Make a difference. We aim to deliver substantial positive impact on our industry, communities, and the world at large - from Seed to Table. 

E: Environmental Accountability 

Guard our planet. We are committed to reducing our own environmental footprint and promoting sustainable business operations through our products and services. 

R: Responsible Leadership  

Take initiative. We instill empowerment by enabling each staff member at all levels to assume ownership of their work. Integrity, diversity, and accountability is deeply ingrained within us.