Lowongan Contact Center Agent di PT Rajawali Berdikari Indonesia

Job Description :

• Understand Knowledge about the Company's products.
• Completely answer Customer questions regarding the required information.
• Listen to Customer complaints and provide solutions to Customers according to Company Regulations and Policies.
• Complete Customer requests according to the authority.
• Help Customer's in a professional and efficient manner.
• Notify the Team Head immediately if there is a special case that must be resolved.
• Record or create Customer logs regarding complaints handling reports and Customer instructions
• Maintain the good image of the Company's name.

Requirements :

• D3/S1 any Major
• Minimum of 1 year working experience in Contact Center Agent or related fields. Fresh graduates from all majors are also welcomed to apply
• Excellent skills for communicating and relating with both team members and customers
• High problem solving and priority skills
• Excellent listening and verbal communication skills and able to work under pressure
• Willingness to work on shifting, early morning, public holidays, and flexible
• Have a typing test of at least 50 Word Per Minutes (WPM)