Lowongan CUSTOMER SERVICE ADMINISTRATOR di PT Lock & Lock Indonesia

Requirement:

• Minimal bachelor degree/S1 graduated from any major.
• Having experience for at least 3 years in digital marketing or market place dashboard will be an advantage.
• Customer service skills, Good communication and presentation skills.
• Understanding of all major social media platforms 
• Advanced skill in Ms. Excel (vlookup, hlookup, pivot, if, etc).
• Able to work in team and individually.
• Fast learner, Self-confidence, initiative and creative.
• Can join immediately.

Responsibility:

• Manage and resolve customer related issue and order.
• Giving the information to the customers.
• Replying to all comments and message on web in a timely manner.
• Handling and fulfill customers’ orders.
• Keeping management and sales team updated.
• Communicating with potential customers in a friendly manner and trying to convert them into clients.
• Executing promotion content on web and social media platforms.
• Monitor and analyze trend market.
• Build good relationship with customers.
• Understand the needs of customers.
• Maintain and develop relationship with existing customers in person and via web chat or emails.
• Has willingness to learn new things.
• Willing to work on weekend if needed.
• Make daily, weekly and monthly report, based on daily activity and customer’s data.