Lowongan Customer Service Officer (English Speaking) Tegal di PT Teknologi Perdana Indonesia

Customer Service Officer (English speaking) 

Maxim not only helps connect taxi drivers and passengers, but also offers different types of services, like goods and food delivery. Our user base is constantly growing, now we have more than 30 million clients all over the world.

As we are consistently developing on a global stage, we seek for more employees that can help us insure our growth. We now need an extra Customer Service Officer. This is your chance to work in a modern stable company, even if you have no experience!

You will not accept orders for trips, you will not make cold calls to customers either. Clients, drivers and passengers, will reach out to you themselves: they will come to the office or will leave a request in our mobile app. Your task will be to maintain communication with them and help in difficult situations.

Why chose us?

• people without experience are always welcome, we will teach you everything that you need to know from scratch and will pay for it;
• salary without delays and binding to a personal sales plan;
• we give performance bonuses;
• we work in a compact office, where everyone has their own work station;
• we have everything digitalized: our own CRM, corporate news portal and messenger;
• will help you improve your level of communication with clients;
• we provide an opportunity to participate in the development of advertising campaigns.

Most of the work will be related to:

- communication with drivers, helping them with registration and current travel issues;

- resolving issues and claims of our passengers;

- work with violations of the rules of service;

- presenting our drivers and passengers with an offer of new conditions and promotions;

- participate in the implementation of advertising campaigns.

We are looking for an active and sociable colleague who is not afraid of non-standard situations, knows how to handle objections and complaints, sees themselves in working with people and in a small, calm team and is ready for multitasking.

The most important:

- working schedule: 5-day working week;

- probation period: 3 months;

- fixed salary of 3.000.000 for the start (after TAX deduction), 3.500.000- subject to successful completion of your probation period;

- trial period to understand whether it's your type of work or not.

Apply and we will call you back!