Lowongan Customer Service Trainer di PT Pembiayaan Digital Indonesia

Job Descriptions

• Conduct Customer Service training for existing members or new members
• Ensure the quality & effectiveness of each given training,design effective training programs
• Support and mentor trainees to achieve best performance as per client expectation
• Maintain and upskill knowledge , systems and skills in a scopr of work
• Create Syllabus , process note/modules related to customer service ,and keep it updated
• Work side by side with operations to capture and documented new products and the process from existing and new client's
• Create Syllabus , process note/modules related to customer service ,and keep it updated
• Develop a schedule to assess the training needs
• Respond and analyze to training request received from operations
• Be Responsible for trainee's attendance record
• Create a training evaluation form at the end of the training for training assesment and results
• Support operation cs on doing production when needed
• Submit production tracker and schedule report to the Manager
• Review and analyse agent's daily ticket report to indentify opportunity and make action taken based on finding
• Work Closely with the agents to improve our agent's performance
• Work Closely with the QC to improve our agent's performance through refresh training 
• Create Syllabus and training plans for the agent's

Requirements

• Have Bachelor's Degree in a related filed 
• Certification from the training association is a plus
• Have at least 2 years of profesional experience in customer service / frontliner/call center
• Proven experience in handling complaints,problem solving,and handling customer via phone,email,Live Chat or frontliner
• Have the ability to prioritize and manage multiple tasks with strong analysis skill
• Have strong written and verbal communications skills in English & Bahasa
• Be Able to explain training materials effectively ans assist trainees
• Demonstrate a high level of attention to detail,and problem solving
• Tech-savvy, able to operate MS Word, Excel, PowerPoint and Instructional software