Lowongan Operations Manager (Jakarta) di PT Napak Tilas Seni

Job Descriptions:

• Oversee all of the daily Operations of the Store.
• Create sales strategy and work plan in order to achieve sales targets in the predetermined areas.
• Passionate about delivering exceptional levels of customer service and driving sales and all KPI.
• Focus on increasing Sales, ATV and conversion to drive margin and profit and achieve targets.
• To ensure outstanding presentation and visual merchandising standards are maintained at all times. Ensure the shop is tidy, clean and full at the end of the day.
• To reduce stock loss in store. Observe safety and security procedures.
• Manage the stores employees, including hiring, performance evaluation, scheduling and assigning duties and responsibilities by training, coaching and developing the team.
• Responsible for motivating & engaging staff and to ensure the staff represents Tulola Value & understand the goals.
• Regular team meetings to communicate with the staff.
• To manage and lead the team ensuring a consistent and exceptional standard of customer service in the store, ensuring the team members are engaging, acknowledging, courteous, develop an excellent product knowledge to engage with the customers.
• Monitor and develop staff in the predetermined areas in order to build leadership succession plan in store.
• Implement and monitor SOP compliance of recruitment, training development, promotional, finance, stock, operation to ensure the store comply with the policy.
• Analyze needs and provide support in order to improve store effective & efficient store management systems.
• Monitor and control store operational excellence in order to have day to day excellent operational activity that support to the achievement of store goals.
• Analyze, monitor and evaluate store performance in predetermined areas to ensure the achievement of targets and operational standards of procedures, and to help overcome problems in store.

Requirements:

• Candidate must possess at least a Bachelor's Degree, any field.
• Preferably Supervisor/Coordinators specializing in Sales - Retail/General or equivalent.
• At least 3 year(s) of working experience in the related field is required for this position.
• Skill and Competencies to check: Budget vs Actual Retail metrics, SOP compliance, Operational Excellence.
• The ability to plan and prioritize workloads and delegate accordingly.
• The ability to multi-task and work under pressure.
• Flexible approach to working hours, including weekend working.