Lowongan Senior Customer Success (IT Consulting) di PT Idstar Cipta Teknologi

Responsibilities:

• Implement customer analysis and create customer success program to identify trends and opportunities to generate revenue;
• Create positive relationships with existing clients to help build the customer base;
• Monitor and maintain customer satisfaction ratings;
• Manage customer communications relating to new products and services;
• Collaborate with marketing and sales teams to personalize marketing and sales interactions;
• Manage relationship with customers to get customer success stories and references
• Reinforce customer loyalty;
• Ensure customer satisfaction;

Requirements:

• Communications or marketing degree.
• Highly organized and able to multi-task.
• Self-driven and proactive nature.
• Excellent communication and interpersonal skills.
• Demonstrate leadership qualities.
• High computer literacy and ability to learn new software.
• Knowledge of customer success processes.
• Experience in document creation.
• Patient and active listener.
• Passion for service.