Lowongan CUSTOMER SERVICE di PT Aneka Bintang Gading

REQUIREMENTS:

• Have a diploma or bachelor degree in related field
• Minimum 2 years of experience
• Ms. Office skills
• Can work under pressure and multi-tasking
• Experience as Customer service support, Live Chat or Email Customer Service
• Ability to multi-task, prioritize, and manage time effectively
• Ability to adapt to shift work. / Able to adapt to do long night shifts
• Willing to be placed in Tangerang or Bali.

RESPONSIBILITIES: 

• Responding promptly to customer inquiries.
• Identify and assess customer’s need to achieve satisfaction.
• Handle customer complaints, provide appropriate solutions and alternative within the time limits. Follow up to ensure resolution.
• Have knowledge about our products.
• Providing feedback on the efficiency of the customer service process
• Acknowledging and resolving customer complaints.