Lowongan IT Business Analyst di PT Chubb General Insurance Indonesia
Nama Perusahaan
PT Chubb General Insurance IndonesiaLokasi
Jakarta PusatKisaran Gaji
Tidak disebutkanTgl Dibuka
09 Maret 2023 - 09 April 2023Deskripsi Pekerjaan
Responsibilities:
- Act as point of contact for Customer Service users in country and Regional offices with regards to any system changes and new implementations for CRM (Customer Relationship Management).
- Act as a bridge between users and the IT Infrastructure team, translate business requirements into technical spec requirements.
- Assist the business owner to outline the target business operating model, and deliver its processes/SOP, resources estimation and requirement, governance structure, reporting requirement, environment requirement, IT systems requirement.
- Design and document processes, SOP and SLA (e.g. define requirements of ACD/IVR, call flows, knowledge of customer experience requirements in terms of call flow).
- Deliver business and functional requirement documents.
- Define the test scenarios (positive and negative) for UAT.
- Coordinate users to conduct UAT.
- Organize UAT, track and document testing results and coordinate with RO and IT teams for required fixes.
- Obtain UAT signoffs from relevant stakeholders and arrange for go-live execution.
Requirements:
- Bachelor of Arts (S1) degree from reputable colleges & universities, preferably in Informatics/Computer Science or Mathematics.
- Have experience 3 years as Business Analyst/System Analyst with experience in supporting Customer Service department and call centers.
- Familiar with SDLC, Agile methodology and able to document user’s requirements well
- Skillful project manager with experience in delivering system development/enhancement projects. PMI certification will be a plus.
- Proficiency in call center systems e.g. NICE/NICE CX One.
- Love to learn and learn quickly.
- Strong interpersonal and communication skills, especially in understanding users’ requirements, managing expectations, and proposing solutions to users and management.
- Strong attention to details and strive to deliver projects on time on budget
- Able to approach tasks in a structured and organized manner and to manage priorities
- Proficiency in English, especially in business correspondence
- Proficiency in Microsoft Office (Word, Excel, Powerpoint, Outlook, MsTeam, Project and Visio)
Tingkat Pekerjaan
Supervisor/Koordinator
Pengalaman Kerja
3 tahun
Spesialisasi Pekerjaan
Komputer/Teknologi Informasi, IT-Perangkat Lunak
Kualifikasi
Sarjana (S1), Diploma Pascasarjana, Gelar Professional, Magister (S2)
Jenis Pekerjaan
Penuh Waktu
Ukuran Perusahaan
501 - 1000 pekerja
Industri
Asuransi
Tunjangan dan Lain-lain
Asuransi Gigi, Tip, Asuransi kesehatan, Waktu regular, Senin - Jumat, Formil (contoh: Kemeja + Dasi)
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