Lowongan Ascott Host di PT Ascott International Management Indonesia

When you build a career at Ascott, we want to bring out the best in you. Whether you're an experienced professional pursuing a hospitality career or a student aspiring to learn more about the dynamic serviced residence sector, Ascott offers ample opportunities for individuals seeking to expand their horizons beyond boundaries.

Across a variety of roles in hospitality management and corporate support functions, we welcome to bring your personality and style and be part of the Ascott team that is deeply committed to providing heartfelt service and creating award-winning experiences for our guests.

Be Yourself, Be Part of Our Journey!

KEY RESPONSIBILITIES​

• Enhance the residents’ stay experience through the various touchpoints from pre-arrival to post departure​
• Actively build good relationship and rapport with residents by understanding and providing for their unique needs and concerns throughout their stay. ​
• Provides personalized and efficient handling of resident’s needs and requests.​
• Working together with the relevant colleagues, organize and participate in residents’ events.​
• Perform regular updating of residents’ information and preferences on the Residents’ Preference Board or within the Guest History Profile in the PMS system. ​
• Participate and contribute in regular Ascott Host meetings where planning of activities, discussion, and exchanges of ideas are carried out.​
• Communicate well and effectively with residents via emails and other written communications. ​

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REQUIREMENTS​

• Minimum Diploma (D3) from Hotel Management/Tourism major or equivalent​
• At least 1 year working experience in similar position within hospitality industry​
• Good command of English and third language proficiency is highly preferred​
• Excellent communication, talkative, approachable and service-oriented attitude​
• Able to multi-task, adaptable, high initiative, discipline, meticulous, well-organized​
• Willing to work with shift-based, include working on public holidays​