Lowongan Resort Assistant Manager (West Java & North Sumatra coverage areas) di PT Bobobox Mitra Indonesia

As a Resort Assistant Manager at Bobobox, you are responsible to assist the Resort Manager by providing excellent customer service experiences at Bobocabin branches. Maintain strong relations with others internal stakeholders. As such, you must be a positive, energetic leader who excels in working in a collaborative environment. You will report directly to the Resort Manager.

Things you will do:

• Assist the Resort Manager in developing the whole strategy for maintaining the quality and completion of the Bobocabin's transitional stage from ‘Site Construction/Preparation into ‘Site Live at appointed area.
• Assist the Resort Manager in developing the product and service strategy for BoboCabin Customer Service Excellence by collaborating with all functional leaders and aligning in a constant manner with all Bobocabin Operations teams.
• Assist the Resort Manager in setting target product and service levels for all Bobocabin branches, ensure they are achieved, and identify innovative ways to enhance current service levels to surprise and delight our customers
• Manage the performance and development of the cabin operation team by aligning and setting some targets for the Branch of Cabin leaders based on directions from the Resort Manager.
• Monitor Bobocabin operations teams KPIs and report regularly to the Resort Manager regarding any risks or opportunities identified
• Assist the Resort Manager in developing new initiatives to increase productivity, gain efficiencies, decrease customer friction, and enhance Bobocabins NPS along with the CRM team
• Through the direction of Resort Manager, partnering with the Tech team to develop and integrate new technologies to improve all stages efficiency and customer experience in Bobocabin.
• Through the direction of Resort Manager, work closely with Bobocabin Operations leaders to develop resource plans fit for business needs, training programs to improve quality of service, and process improvements to deliver strong results
• Assisting the Resort Manager to act as liaison for all Operations as well Cabin Operations team pertaining to the process of Site Construction into the Site Live stage
• Fully responsible for daily operations and providing any insights of iteration based on actual condition
• Provide monitoring report results such as guest review score, room occupancy report, and financial report of each branch at least on weekly basis, together with the justification of the data

Youll fit in this job if you:

• Bachelor degree from reputable university, majoring in Hospitality / Business Management will be a plus point
• Minimum 2 years' experience in assistant / junior manager level at resort / hotel / city / branch operations with exposure to services management, and stakeholders management
• Fluent in English verbally and written
• Familiar with Property Management System (PMS) and POS system, Google Suites, and Microsoft Office
• Excellent Interpersonal Communication Skills
• Strong project management & problem solving skills, and target oriented
• Strong in organizing, planning, and relationship management.
• Very fluent in numbers, excellent in analyzing data, and using analytics to make decisions.
• Results driven with strong communication & interpersonal skill.
• Excellent Adaptability to Fast-paced Environment
• Familiar with Setting up and Maintaining KPI
• Familiar with SOP and Policies development
• Product and Service Quality Improvements
• Focus on Operational Excellence and Quality Assurance
• Experienced in coaching & training delivery
• Bandung based with frequent travel required to oversee Bobocabin operations at West Java & North Sumatra areas

• Strategic Planning
• Customer Service
• Project Management
• Training
• Operations Management
• Process Improvement
• Customer Experience
• Customer Relationship Management
• Cross-Functional Team Leadership
• Coaching

About Bobobox:

• IoT powered sleeping lifestyle company, first of its kind in Indonesia
• ♻️ Tired of blitz scaling? We're aiming for sustainability instead
• Culture is important. We don't want a high-performer with a poor attitude

Bobsquad, who we are:

• People with the best attitude
• Obsessed with our work, products, and the market
• Busy? what's important is the result & impact
• Openly communicate with each other

Perks:

• Annual leaves, including 
• âž• Health insurance & social security
• Family first, work second priority
• Career path & progression system
• ⚙️ Performance review (2x per year)
• Work device provided
• Accommodation at the existing Bobobox branch during a business trip 
• Continuous Learning and Development Plan