Lowongan Customer Service di PT Mitra Kreasi Natural

Responsibilities:

- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

- Recommend potential products or services to management by collecting customer information and analyzing customer needs

- Contribute to team effort by accomplishing related results as needed

- Manage large amounts of incoming calls

- Identify and assess customers' needs to achieve satisfaction

- Build sustainable relationships of trust through open and interactive communication

- Resolve customer complaints via phone, email, mail, or social media

- Use telephones to reach out to customers and verify account information

- Greet customers warmly and ascertain problem or reason for calling

- Take payment information and other pertinent information such as addresses and phone numbers

- Set promo at website & e-commerce

Requirements :

-Min 1 year experience in FMCG Industry or related

-Max 28 years old

-Able to work underpressure

-Willing to be located on Kelapa Gading, North Jakarta