Lowongan Home Delivery Coordinator di PT Aeon Indonesia

Requirements :

1. Previous experience in eCommerce / Retail Operations, preferably within an E Groceries
2. An understanding of eCommerce transactional management, particularly dealing with global payment methods, fraud management, and multiple shipping options/charges.
3. Familiar with order flows and the warehouse dispatch process within an eCommerce business
4. Meticulous attention to detail, An excellent problem-solver, and a proactive thinker
5. Excellent in number and time management skills.

Responsibilities :

1. Monitoring orders - order placement through to order dispatch
2. Working with and being Customer Services to ensure the customer journey is seamless
3. Assisting with order queries and customer interaction
4. Fraud management and overseeing chargeback
5. Acting as an eCommerce point of contact for all customer inquiries
6. Monitoring and ordering logistic supplies
7. Working with external suppliers / Vendors to fix issues with orders
8. Streamlining operational efficiencies
9. Optimising processes across eCommerce (Home Delivery & Marketplace)
10. Identifying efficiencies and KPIs to help improve
11. Dealing with inquiries from shipping partners
12. Monitoring stock levels, Campaign productivity
13. Coordinating inventory updates and assisting with stock reconciliation
14. Collaborating departmentally to identify ways to improve the omnichannel offering
15. Working with Related Dept to help assist with order flow and systems
16. Daily, Weekly, and Monthly finance reconciliation
17. Collating invoices and tracking supplier spend