Lowongan Software Technical Support di PT Hashmicro Solusi Indonesia

Responsibilities:

• Assist customers in troubleshooting problems, diagnose issues with software installation and application, identify sources of the problem and offer solutions.
• Involved in the creation of new software and work closely with software engineers and development teams to identify and resolve potential issues in the development stage.
• Analyze all aspects of the software and make suggestions throughout the development phase to help avoid issues in the final product.
• Determine, review criticality and prioritize resolution of issues.
• Resolve cases and provide updates to customer
• Engage in the Knowledge Management process by creating and using materials.
• Guide clients to use self-help resources.
• Offer direct customer service and technical support to users through phone, email and in-person.
• Support clients to answer queries, locate information and review technical requirements.
• Record customer change requests and technical requirements.
• Record issues and solutions to troubleshoot guides.

Qualifications:

• Proficient in at least one programming language and database management to be able to understand and communicate effectively with developer team
• Candidates must possess at least a Bachelor's Degree in Computer Science/Information Technology or equivalent.
• Strong customer communication skills to manage customer's expectations
• Able to communicate in English with overseas team
• Excellent time management and organizational skills and experience establishing guidelines in these areas for others
• Strong sense of personal accountability regarding decision-making and supervising department teams
• Experience working in a high-level collaborative environment and promoting a teamwork mentality
• Managerial experience applying analytical thinking and problem-solving skills
• Ability to predict challenges and seek to proactively head-off obstacles
• ERP Knowledge and Accounting Knowledge is a plus
• Knowledge in Odoo is a plus
• Fresh Graduates welcome to apply

Benefits:

• Competitive salary, based on result-oriented personal performance review
• Significant career growth opportunities, based on personal performance review every 9 months