Lowongan Customer Support di PT Boleh Dicoba Digital

Job Description:

• Supervise and monitor client conversations on WhatsApp groups
• Monitor interactions on BDD admin contact numbers
• Document and address issues that arise in WhatsApp client groups
• Maintain records of incoming leads from BDD admin contact numbers
• Generate weekly reports summarizing ongoing interactions
• Disseminate client announcements via WhatsApp groups and send invoice reminders.

Requirements:

• Minimum Bachelor’s Degree from any major
• Strong communication skills for effective issue resolution and client satisfaction
• Demonstrated ability to empathize with client concerns, fostering trust and positive relationships
• Analyze customer experience reports and provide insights for improvement initiatives
• Proficiency in relevant tools for efficient issue tracking and resolution
• Creative problem-solving skills and process improvement capabilities
• Building and nurturing strong client relationships for a comprehensive understanding of their needs and issues.

• Customer Relationship Management
• Customer Service
• Customer Experience
• Attention to Detail
• Analytical Skills
• Analytics
• Data Analysis
• Risk Analysis
• Creative Problem Solving
• Problem Solving

At Boleh Dicoba Digital, we help brand to growth for sales and social media. We are progressive, adaptable, driven, innovative and passionate.

In our core, we believe people are real asset, we walk the talk by overspending on training and skill development. 

We believe career is a journey, and fulfilling life means working with great people doing awesome stuff

Benefits and perks of working with us include:

Compensation: Bonuses, Competitive Salaries, Transportation Reimbursement, Health Reimbursement

Digital Marketing Knowledge and Insights: You will get recent digital marketing news and insights from our team.

Digital Marketing Skill: You will grow and improve your digital marketing and advertisement skill with us.

Improve Your Soft-skills: By working with us, you will also improve your communication, problem solving, project management, negotiation, and team work skill.