Lowongan Customer Service and Sales Leader di PT Indonesia Premium Goods

Job Responsibilities :

• Overseeing the CS-Sales teams
• Training and managing CS-Sales Teams
• Focus monitoring target online sales
• Experience handle market place, order online and WhatsApp
• Experience to handle CRM
• Setting customer satisfaction targets and working with the team to meet targets consistently
• Monitoring Interacting with customers daily by answering their questions and directing them to the appropriate service for their needs
• Creating customer loyalty programs to increase revenue and improve client retention
• Establishing customer service policies and procedures
• Staying updated on developments in the customer services field

Job Qualification :

• Minimum Bachelor degree any-field
• Strong Leadership
• Available to shift
• Having minimum 2 years as leader and 6 years as customer service and sales at e-commerce industry