Lowongan Telesales (Via Chat) di PT Viapulsa Global Indonesia

As a Telesales in the Sales Division, you will be the primary point of contact for customers seeking assistance, information, or solutions related to our products and services through WhatsApp. Your role will involve building strong relationships with customers, understanding their needs, and providing effective solutions to drive sales and ensure customer satisfaction.

Responsibilities:

• Engage with customers on WhatsApp to address inquiries, provide product information, and assist with sales-related queries.
• Communicate proactively and reactively to customer messages in a timely and professional manner.
• Understand customer needs and tailor solutions to meet their specific requirements.
• Collaborate with the sales team to nurture leads, answer pre-sales questions, and guide customers through the purchasing process.
• Assist in upselling and cross-selling relevant products and services based on customer preferences.
• Handle customer complaints, objections, and concerns effectively, turning potentially negative experiences into positive outcomes.
• Escalate complex issues to appropriate teams when necessary and follow up on resolutions.
• Maintain a deep understanding of our products, services, and their features to provide accurate information to customers.
• Maintain thorough and accurate records of customer interactions, transactions, and feedback in the CRM system.
• Provide regular reports on customer trends, feedback, and insights to help improve sales strategies.
• Work closely with the sales team to align on customer requirements, sales goals, and strategies.

Requirements:

• Bachelor's degree in Business, Marketing, Communication, or a related field.
• Proven work experience in customer service, sales, or a related role, preferably in a fast-paced environment.
• Familiarity with CRM software and messaging platforms.
• Exceptional written and verbal communication skills in both Bahasa Indonesia and English.
• Ability to articulate complex information clearly and concisely.
• Proficiency in active listening to understand customer needs and provide appropriate solutions.
• In-depth understanding of the company's products, services, and industry.
• Ability to quickly learn and adapt to new product offerings and updates.
• Strong critical thinking and problem-solving skills to identify and resolve customer inquiries, objections, and complaints effectively.
• Ability to offer creative solutions to address customer needs.
• Empathy and patience in dealing with customers, ensuring a positive customer experience.
• Proven ability to build rapport and establish trust with customers.
• Adherence to response time and service level agreements.
• Collaborative mindset to work seamlessly with cross-functional teams, including sales, marketing, and technical departments.
• Willingness to provide insights and suggestions for improving processes and customer satisfaction.