Lowongan Desk Collection Officer di PT Smartec Teknologi Indonesia

Responsibilities:

• Diagnose and solve the customer's’ pay loans problems
• Ensure that clients pay loans before dead line
• Communicate with clients who are due to immediately pay off the loan
• Minimize the loss due to delinquent payments
• Establish good relations with clients.
• Make a note of every billing activity into the billing system.
• Communicate effectively via email and chat with customer
• Contribute to a high-performance and friendly workplace culture
• Actively work together with other functions especially with Customer Care and Customer Service to ensure the easiest and most professional experience possible for our customers.
• Provide strong leadership to the team and groom and develop team members to become a professional and customer-first customer service team

 Requirements:

• Already vaccinated
• Candidate must possess at least a High School Diploma’s Degree, any field
• Age preference within 18 - 27 years old
• Experienced in Desk Collection or Customer Service related are preferred
• Good communication skill
• Orientation to details
• Customer focus
• Strive for continuous improvement.