Lowongan Air Freight Customer Service & Document Staff di PT Samudera Caraka Jasa

Job description: 

1. Order Booking and Tracking: Arrange bookings with airliners, overseas agency, and/or all related parties. Monitor and track the status of customer orders, ensuring timely delivery and providing updates as necessary. 
2. Client Communication: Interact with customers to address inquiries, provide updates on shipments, and resolve issues or concerns related to air freight services. 
3. Customer Support: Assist customers in booking air cargo shipments, providing quotes, and ensuring their needs are met throughout the shipping process. 
4. Problem Resolution: Manage and resolve customer inquiries, operational challenges, and issues related to air freight services. 
5. Document Preparation: Coordinate with shipping document staff, prepare and review various air freight documents, including bills of lading, air waybills, customs forms, and manifests. 
6. Compliance: Ensure that all air freight documentation complies with IATA/FIATA regulations, international trade regulations, customs requirements, and industry standards. 
7. Data Entry: Accurately enter shipment data into relevant systems and databases. 
8. Quality Control: Conduct quality checks on air freight documentation to minimize errors and discrepancies. 
9. Compliance: Monitor and enforce compliance with safety regulations, security procedures, and industry standards. 
10. Collaboration: Work closely with internal departments, including operations, sales, and finance, to ensure seamless air freight services and customer satisfaction. 
11. Reporting: Generate reports related to air freight documentation, customer service activities, and performance metrics. 

Requirements: 

1. Candidate must possess at least a diploma or bachelor’s degree from any field. Aviation, Business Administration, Marketing, Logistics, or a related field is preferred.  
2. Minimum of 1 year of experience in air freight customer service and documentation or a similar role. 
3. Required language(s): English, Bahasa Indonesia. 
4. Strong attention to detail and accuracy in document preparation and data entry. 
5. Proficiency in using office software, document management systems, and customer service tools. 
6. Knowledge of international trade regulations, customs procedures, and documentation requirements. 
7. Strong computer skills, including proficiency in Ms. Office and relevant software tools. 
8. Certification in International Trade, Export Documentation, or a related field may be beneficial but is not mandatory.