Lowongan CS & Telemarketing Supervisor (Mandarin) di PT Pendanaan Teknologi Nusa

Job Description:

• Investigating and solving customer's problems, which may be complex or long-standing problems that have been passed on by customer service staff
• Maintains customer satisfaction by providing problem-solving resources
• Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews
• Identifies customer service trends and determines system improvements
• Improves customer service quality results by studying, evaluating, and redesigning processes and establishing and communicating service metrics and monitoring and analyzing results
• Maximizes customer operational performance by providing help desk resources and technical advice.
• Ability to increase customer satisfaction through social media
• Set reasonable customer satisfaction goals and work with the team to meet them on a consistent basis
• Oversee, manage, train customer service team

Requirements:

• Bachelor Degree from any major from reputable university with minimum GPA 3.00
• At least 1 - 2 years experience as Customer Service Supervisor in Banks, Fintech and Pay Later.
• Have a 2 - 3 years experience as a Senior Level
• Knowledge of customer service principles and practices
• Fluent in English and MANDARIN oral and written
• Customer service orientation
• Strong client-facing and good communication skills
• Ability to think strategically and to lead a team
• Willing to work in BSD area