Lowongan Staff Compliant Specialist di PT Mitra Transaksi Indonesia

Job Description :

a. Handle customer complaints and .investigate the root cause of customer complaints

and work with relevant departments to resolve them

b. Preparing reports summarizing complaint data

c. Documenting all activities related to each complaint for easy reference

d. Following up with customers to ensure that they are satisfied with the resolution of

their complaint

e. Resolving customer complaints quickly and efficiently with great attention to detail

f. Keep detailed records of customer interactions and complaints

g. Escalate serious complaints to senior management as necessary

Requirement :

• 25-30 years old
• Minimum D-3
• Min 2 years in Operation Services/Contact Center/Customer Care/Service Monitoring

Knowledge and Requiring Skill:

a. Ability to process data

b. Detail oriented

c. Time management.skill

d. Communication skill

e. Analytical skill