Lowongan Customer Services Manager di PT Inovasi Terdepan Nusantara

Nama Perusahaan

PT Inovasi Terdepan Nusantara

Lokasi

Jakarta Barat

Kisaran Gaji

Tidak disebutkan

Tgl Dibuka

26 Oktober 2023 - 26 November 2023

Deskripsi Pekerjaan


Jobdesk :

1. Create SOP and overview the daily operation and help Customer Service team to solve the issues that persist.

2. Responsible to managing day-to-day operations in the customer service department.

3. Responding to customer service issues in a timely manner.

4. Creating effective customer service procedures, policies, and standards.

5. Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis.

6. Create, develop and implementing an effective customer loyalty program.

7. Maintaining accurate records and documenting all customer service activities and discussions.

8. Assessing service statistics and preparing detailed reports on your findings.

9. Hiring and training new customer service agents.

10. Managing the approved budget of the customer service department.

11. Staying informed on the latest industry techniques and methods

Qualifications :

1. Required language: Chinese, Bahasa Indonesia & English.

2. Required skills: Excellent verbal and written communications, problem solver, good leadership.

3. Required Microsoft skill: Excel, Power Point, Word.

4. Familiar with Fintech Industry Concept

5. Age between 25 – 38 years

6. Having experience minimum of 2 years in Fintech / Bank / Finance Industry

7. Candidate must possess at least Bachelor/Master’s Degree in related fields

8. Communicative and able to work as a team

9. Analytical thinking & understand main details that is required to solve duties and certain problems

Tingkat Pekerjaan

Manajer/Asisten Manajer

Pengalaman Kerja

2 tahun

Spesialisasi Pekerjaan

Pelayanan, Layanan Pelanggan

Kualifikasi

Sertifikat Professional, D3 (Diploma), D4 (Diploma), Sarjana (S1)

Jenis Pekerjaan

Penuh Waktu

Ukuran Perusahaan

51 - 200 pekerja

Industri

Perbankan/Pelayanan Keuangan

Tunjangan dan Lain-lain

Waktu regular, Senin - Jumat, Bisnis (contoh: Kemeja)

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