Lowongan Customer Services Manager di PT Inovasi Terdepan Nusantara
Nama Perusahaan
PT Inovasi Terdepan NusantaraLokasi
Jakarta BaratKisaran Gaji
Tidak disebutkanTgl Dibuka
26 Oktober 2023 - 26 November 2023Deskripsi Pekerjaan
Jobdesk :
1. Create SOP and overview the daily operation and help Customer Service team to solve the issues that persist.
2. Responsible to managing day-to-day operations in the customer service department.
3. Responding to customer service issues in a timely manner.
4. Creating effective customer service procedures, policies, and standards.
5. Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis.
6. Create, develop and implementing an effective customer loyalty program.
7. Maintaining accurate records and documenting all customer service activities and discussions.
8. Assessing service statistics and preparing detailed reports on your findings.
9. Hiring and training new customer service agents.
10. Managing the approved budget of the customer service department.
11. Staying informed on the latest industry techniques and methods
Qualifications :
1. Required language: Chinese, Bahasa Indonesia & English.
2. Required skills: Excellent verbal and written communications, problem solver, good leadership.
3. Required Microsoft skill: Excel, Power Point, Word.
4. Familiar with Fintech Industry Concept
5. Age between 25 – 38 years
6. Having experience minimum of 2 years in Fintech / Bank / Finance Industry
7. Candidate must possess at least Bachelor/Master’s Degree in related fields
8. Communicative and able to work as a team
9. Analytical thinking & understand main details that is required to solve duties and certain problems
Tingkat Pekerjaan
Pengalaman Kerja
Spesialisasi Pekerjaan
Kualifikasi
Jenis Pekerjaan
Ukuran Perusahaan
Industri
Tunjangan dan Lain-lain
Lowongan pekerjaan di PT Inovasi Terdepan Nusantara lainnya
Nama Pekerjaan | Kisaran Gaji | Tgl Dibuka |
---|---|---|
IT Programmer | Tidak disebutkan | 12 Januari 2023 - 26 Januari 2023 |
Finance, Accounting and Tax Manager | Tidak disebutkan | 16 Januari 2023 - 15 Februari 2023 |
Mandarin Translator | Tidak disebutkan | 18 Januari 2023 - 17 Februari 2023 |
IT Programmer | Tidak disebutkan | 17 Februari 2023 - 09 Maret 2023 |
Mandarin Translator | Tidak disebutkan | 03 Maret 2023 - 23 Maret 2023 |
Cloud Infrastructure | Tidak disebutkan | 07 Maret 2023 - 06 April 2023 |
Frontend Developer | Tidak disebutkan | 12 April 2023 - 12 Mei 2023 |
Compliance Manager | Tidak disebutkan | 04 Mei 2023 - 03 Juni 2023 |
Mandarin Translator | Tidak disebutkan | 03 Agustus 2023 - 02 September 2023 |
Business Development Manager | Tidak disebutkan | 07 Agustus 2023 - 06 September 2023 |
Videographer, Motion and Video Editor | Tidak disebutkan | 15 Agustus 2023 - 14 September 2023 |
Backend Developer | Tidak disebutkan | 04 September 2023 - 05 Oktober 2023 |
Finance, Accounting and Tax Manager | Tidak disebutkan | 04 September 2023 - 05 Oktober 2023 |
Trainer for Desk Collection | Tidak disebutkan | 12 September 2023 - 13 Oktober 2023 |
Digital Marketing Manager | Tidak disebutkan | 13 September 2023 - 14 Oktober 2023 |
Junior Legal | Tidak disebutkan | 14 September 2023 - 15 Oktober 2023 |
CRM Manager | Tidak disebutkan | 26 Oktober 2023 - 26 November 2023 |