Lowongan Customer Service Officer di PT Kisi Asset Management

Job Description

1. Handling customer’s daily transaction (Subscription, reedemption, and switching) and input data transaction to the system
2. Calculate Net Asset value of each mutual fund product for internal update and report
3. Complete KYC on boarding for new and pre-exiting customer (KYC Refresh) by reviewing customer documentation either individual or institutional customers
4. Handle CS end-to-end process, including complaints and inquiries from customers also manage and resolve customer-related issues and escalations
5. Introduce and offer the accurate information about company services and products to customer
6. Archive customer documents and transactions
7. Support Sales & Marketing team

Requirement

1. Minimum bachelor degree from any specialization
2. Minimum 1 year working experince as customer service or KYC officer on Banking or financial services. Fresh graduate are welcome to apply
3. Computer literate and able to operate Ms Office
4. Strong interpersonal communication skills, detail-oriented person, and good organizational skills
5. Certified on WAPERD (Wakil Agent Penjual Efek Reksadana) is advantageous