Lowongan Customer Service Insurance di PT Polinasi Iddea Investama

Job description & requirements

Job Responsibilities:

1. Answer calls and handles any queries from a health care provider, insurance/payer, and patient
2. Manage and resolve the complaint and escalate to supervisor/manager if needed
3. Able to provide good communication skill in English (both oral and written)
4. Responsible for daily care management and daily inpatient monitoring or medical condition and expenses, and identify cases to be escalated to supervisor/manager/Medical Advisor
5. Guarantee insurance and online claim assessment
6. Complete all daily call log and daily inpatient monitoring log
7. Outbound calls activities to end-user for any follow up action if the queries/complaint has not been solve in 1st place
8. Managed time for work on shifts, guided by the manager on 24/7 service deliverable
9. Monitoring online transactions (claim) that haven't send to Halodoc by the healthcare provider and do the following on a weekly basis (admission, monitoring, discharge process cashless claim)
10. Monitoring premium service Halodoc

Requirements:

1. Candidate must possess at least a Diploma or Bachelor degree in Nursing, Pharmacy, Medical Record or other medical-related fields
2. At least 2 Years of working experience in healthcare, insurance, TPA, or related fields
3. Excellent knowledge of health insurance policy, health claims procedures, and terminology
4. Excellent knowledge of medical terminologies especially for treatment and surgeries
5. Computer literate
6. Good communication skill
7. Willing to work 24 hours shifting system

Skills

• Customer Service
• Communications
• Problem Solving

Culture

Halodoc is a secure health-tech platform with a mission to simplifying access to healthcare by connecting millions of patients with licensed doctors, insurance, labs, and pharmacies in one simple mobile application. Halodoc’s innovative technology, nimble services, and patient focus enable a host of solutions including 24/7 doctor tele consultation via chat, voice or video; medicine purchase & delivery; lab services at home; and strong customer support.  

Halodoc is the 2018 Forbes Indonesia Choice Award winner and Galen Growth’s 2018 Most Innovative HealthTech Startup in Asia, a testimony to a team of compassionate, innovative, trustworthy and agile people who take ownership of their work in building the most trusted digital healthcare company. 

Vision:

To be the most trusted digital healthcare companion.

Mission:

Simplifying access to healthcare.

Our Core Values:

•Be Compassionate

•Be Innovative

•Be Trustworthy

•Be Agile

•Be a Team player

•Take Ownership

Benefits and perks of working with us include:

Compensation: Competitive salaries
Lifestyle: Casual dress code, Flexible hours
Progression: Professional development
Welfare: Health insurance

About the company
Halodoc ID is a secure health-tech platform with a mission to simplifying access to healthcare by connecting millions of patients with licensed doctors, insurance, labs, and pharmacies in one simple mobile application.-