Lowongan Customer Service Admin di PT Jeikei Ecommerce Indonesia

Job Description Responsibilities:

Handling all incoming customer queries and questions such as:   

 *Resolving customer complaints and issuing refunds as needed.

  *Referring to problematic issues that they cannot solve for  

   management.

Providing the appropriate service and information or referring clients to another department.

Adhere to Service Level Agreement (SLA) deadlines.

Maintaining an accurate Customer Relationship Management (CRM) database by entering and updating client information.

Providing quotations and checking product availability.

Handling payment transactions.

Adhering to a companys policies and procedures at all times when assisting customers.

Collaborate with internal stakeholders such as the product and payments team for faster resolutions.

Identify and escalate customer requests to managers when theres a complex issue.

* Handling order processing in the marketplace.

Qualifications:

High school diploma or equivalent.

2+ years of customer service experience in a Customer Service administrative role.

Excellent written and verbal communication skills (English).

Good documentation skills. Proficiency in using Microsoft Office(Microsoft Excel and Word).

Sound problem-solving skills to find the root cause of customer issues.

The ability to actively listen to customers so they can adequately gauge and address their needs.

Excellent verbal communication skills to share and relay information.

Computer literacy, including knowledge of relevant software packages, such as CRM systems.

The ability to remain calm and polite when dealing with complaints or challenging clients.

Strong problem-solving skills to determine the best possible solutions for client issues.

Presentable appearance and good hygiene in customer-facing environments.