Lowongan IT Service Delivery Manager - SOFTWARE Division di PT Virtual Properti Plus

IT Service Delivery Manager - SOFTWARE Division

Job Description & Responsibility :

·      Maintaining positive relationships with customers.

·      Identifying customer needs and overseeing service delivery within the

operational context.

·      Leading the service delivery team, managing conflict, and ensuring the

team's processes and tasks are carried out efficiently.

·      Monitor, control and support service delivery; ensuring systems,

methodologies and procedures are in place and followed.

·      Assessing customer feedback and using your creativity to establish,

improve, and refine services.

·      Remaining organized and meeting deadlines.

·      Building partnerships and liaising with team leaders to determine the

company's services, delivery criteria, and solutions for issues that may

arise.

·      Coach, mentor, motivate and supervise service delivery team members

and influence them to take positive action and accountability for their

assigned work

Requirements:

· Candidate must have minimum 3 (three) years’ experience in related

position

· Candidate must possess at least Bachelor’s Degree in Computer Science /

Information Technology / Electrical or equivalent

· Have knowledge and experience of ERP Software  are preffered

· Strong customer service, project management, and quality control skills

· Excellent leadership and customer service skills

· Able to work under pressure and meet deadlines

· Able to demonstrate a high degree of flexibility including shift and out of

hours working