Lowongan Business Operations Senior Executive di PT Trinusa Travelindo

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description

• Provide technical operations support for internal and external stakeholders of Traveloka Accommodation products and systems.
• As a technical subject matter expert during the integration process with our partner
• Work closely with the product development team, as well as other internal and external teams to provide timely manner and quality support with a high-level accuracy
• Receive, analyze, gather more information, prioritize, document, and actively resolve or escalate requests/issues until their resolution.
• Able to identify pain points of the current process and propose general, high-level improvement
• Maintain an up-to-date operation process and instructions as well as a product knowledge base for stakeholders.

Requirements

• Bachelor's degree from a reputable university.
• Computer science or an IT-related major is an advantage, fresh graduates are welcome to apply. 
• Extensive work experience in product operations or software technical support or having experience/project/technical proficiency is preferable. 
• Excellent communication skills (verbal and written) and ability to present concepts/ideas to different types of audiences.
• English language fluency (verbal and written) is required.
• Self-motivated, strong interpersonal skills focus on rapport-building, information gathering, and listening skills.
• Proven analytical & problem-solving skills, with good attention to detail, high curiosity, and structured-thinking processes.
• Strong task prioritization & execution in a dynamic and fast-paced environment.
• Strong end-users documentation skills.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!