Lowongan Finance Accounting di PT Anabatic Technologies

Requirements:

• Bachelors Degree in any fields.
• Minimum 3 years of working experience in collection
• Must have exceptional interpersonal skills.
• Must have excellent computer skills.
• Must be able to manage employees ethically and fairly while still being firm and enforcing company rules.
• Excellent time management and multi-tasking skills.
• Must have strong negotiation and persuasion skills.
• Superior math skills.
• Must be able to effectively prioritize tasks.
• Must have excellent verbal and written communication skills.
• Must have strong problem solving and decision-making skills.
• Must have good critical thinking skills and exercise sound judgment.
• Must have 5 years collection management experience before.

Responsibilities :

• Oversees a companys process of retrieving money owed to them or one of their clients.
• Manages the employees who collect the money.
• Handles complaints or difficult calls.
• Makes sure employees comply with company policies when contacting individuals and other companies to collect past due balances that they owe.
• Ensures that all written correspondence complies with company policies in terms of verbiage and frequency of contact.
• Keeps up with changes in state and federal laws governing debt collections and makes sure employees receive training on any changes in laws.
• Monitors call reports to make sure collectors are making enough phone contacts each day.
• Identifies areas of the collection process that need improvement and implements an enhanced process that will help collectors be more effective.
• Tracks the rate of success of the entire process and continues to make adjustments when necessary.
• Trains new employees and holds training reviews for established employees.
• Performs audits of accounts that are in the system.
• Establishes quality control standards and maintains and enforces them over time.
• Weekly and monthly reporting to management